2520 Ridgmar Blvd Apt #2

Fort Worth TX 76116

Phone (817) 732-4907

Cell     (817) 822-4132

Dennis Killmer


Seeking a challenging, responsible and rewarding career in desktop service delivery management, project management, customer service, sales support, vendor support and management, where I can utilize my skills, experience, training and education.


I am a self-motivated individual full of initiative and drive, with several years of successful sales/marketing and customer service experience in desktop and workstations.  I have an excellent knowledge of all Microsoft products, LAN/WAN and Novell environments, excellent people skills, and am willing to travel.



June 1996 to Present Computer Sciences Corporation, Ft Worth, TX

Sr. Member Technical Staff – Desktop Field Engineering

·          Builds 98, NT and Windows 2000 Desktops.

·          Interfaces with Distributed, Collaborative, and e-Infrastructure Services   (DceS) Standard Operating Environment (SOE) development organization to ensure conformance to SOE catalog standards when account contractual commitments do not preclude.

·          Creates core operating system configurations.

·          Tests core operating system configurations.

·          Works with Application Specialists to ensure core operating system configurations             are compatible with application requirements.

·          Obtains and documents requirements from customer.

·          Creates system builds, which meet customer requirements.

·          Tests system builds.

·          Provides support to users during user testing.

·          Instructed users on operations of new systems, software, and technologies

·          Responsible for network security and backup procedures for organization

·          Consulted with management to define boundaries and priorities of tentative projects,

·          Discuss equipment acquisitions, determine specific information requirements of      organization

·          Served as project manager/team leader on projects to acquire, develop, and implement information systems

·          Implemented self study home training program for users at all levels for WIN 95, PowerPoint, Excel, Word, and Office 97 Professional

·          Trained personnel on Win 95, NT and 2000 computer/operating systems

·          Trained personnel on Office 97, Office 2000 and many other software applications

·          Established work standards

·          Organized and administered Help Desk operations 

·          Interprets policies, purposes, and goals of organization to subordinates

·          Install and manage complex PC’s and LAN/WAN networks throughout the organization

·          Create and administered network user accounts

·          Assist and coordinate the migration from Novell to NT

·          Troubleshoot, repair and maintain hardware and software applications


1995–1996                              Microsoft Corporation                                      Irving, TX

Customer Support Representative

·          First contact customer had with Microsoft. 

·          Screen Customers for proper information. 

·          Sell Select support contracts. 

·          Train other new employees.


1992–1995                              First City Bank - Texas                                     Dallas, TX

Kodak Digital Imagelink Instructor/Photocopy Clerk

·          Reconstructed Bank Deposits and Statements.

·          Certified Kodak Digital Imagelink Workstation Instructor.


1987–1990                              Computer Concepts                          Windsor Locks, CT

Computer Consultant

·          Analyze company’s computer needs.

·          Purchase, setup, and Install all Hardware/Software purchased.

·          Train Employee’s on Software.


1983–1985                              Southern Technical College                       Lafayette, La.


Web Design  (See my home page):  http://home.earthlink.net/~dennismk1

Professional Memberships

Member of the National Management Association, CSC Chapter #223
Currently holding the position of Chairman of the Board of Director's.
Previously help positions: Chairperson of Programs, Chairperson of Public Relations.

Salary Requirements

Furnished upon Request.